SUPPORT

 

Call center

To receive information, details, or on-site support you can contact our call center at this number: +39 039.6091.790.
Call Center is active from 9.00 am to 1.00 pm and from 2.00 pm to 6.00 pm.
Alternatively you can ask for support by sending an email to service@gmde.it or a fax to +39 039.6091.788, attaching our support request form.
GMDE will respond to support requests on the basis of contract maintenance agreemements.

 

Technical Prepress support

For any need, either installation problems or simply requests for further information, GMDE offers its own support around the clock.

 

Technical System support

For GMDE support on editorial systems, customers have at disposal a single telephone number for all Italy +39 039.6091.790 active from 9 am to 6 pm, or an email address:
support@gmde.it.

 

Live Services

For specific maintenance needs, for example page distribution systems from editorial site to printing sites, GMDE offers a LIVE service, where customers can have GMDE support also during the evening and night production shifts (6 pm - 2 am). Tecnical staff will be able to, whenever requested, actively access the production process to identify or fix, whenever possible, the problem. In case remote access to the system is not enough to close the problem, a support call will be immediately issued for intervention directly on - site the following morning.

 

Maintenance Contracts

To guarantee maximum productive efficiency of machinery and installations, we offer maintenance contracts based on the type of installation and the specific user needs. Contact us at service@gmde.it to identify the best solution to ensure uninterrupted productivity of your installations.

 

Deployment

GMDE provides deployment and installation services of the preferred solution, and sets up integration with pre - existent systems whenever necessary. For specific projects GMDE can offer highly - trained development staff that can help the customer make the most of new equipment and optimize operation and productivity of the pre - existent.

 

Training

To ensure best performance of new systems and applications, it is essential for users to understand all functionalities and the available potential. To aid in this, GMDE, at the end of deployment, can offer highly - qualified training services on the new equipment.

 

Start - up

Production start - up, just after the training phase, is when GMDE can assist production activities to optimize workflow and train staff.

 

Technical System Consultancy Services

Once deployment and the start - up phase is over, GMDE's technical support services are always available for any need: whether further information or technical support in case of problems or malfunctions is required, GMDE's quick response will guarantees its customers a quick recovery from failures and breakdowns.