Problem Solution

Our solution

Prevention, speed and expertise from a partner who already knows your equipment.

GMDE's service and maintenance offering combines remote support, on-site interventions by specialist technicians and scheduled preventive maintenance plans. Before the contract starts, GMDE maps the client's equipment: when something happens, the technician already knows what they'll find.

Helpdesk con presa in carico rapida

Un canale dedicato per richieste e priorità, con tempi di risposta definiti e tracciabilità di ogni intervento aperto.

Diagnosi e supporto da remoto

Molti problemi si risolvono senza aspettare l'intervento fisico, diagnostica immediata che riduce i tempi di fermo al minimo indispensabile.

Interventi on-site di tecnici specializzati

Quando il problema richiede presenza fisica, arrivano tecnici con competenze mirate sul parco macchine del cliente, non tecnici generici.

Manutenzione preventiva programmata

Controlli periodici pianificati per rilevare e correggere anomalie prima che diventino guasti, riducendo drasticamente gli imprevisti.

The problem we know well

In prepress, a breakdown never arrives at a convenient time. And every hour of downtime has a precise cost.

The press is waiting. The client has a deadline. The CTP goes down at three in the morning on a Sunday and the usual contact isn't answering. Anyone who works in a prepress department knows that breakdowns don't follow a schedule but their consequences do: missed deliveries, overtime shifts, tension with the press room.

Relying on reactive but unstructured support means leaving production continuity at the mercy of the unexpected. Without preventive maintenance, problems accumulate silently until they become real stoppages.

Guasti improvvisi che bloccano la produzione nei momenti peggiori

Tempi di intervento lunghi perché nessuno conosce il parco macchine in anticipo

Ricambi non disponibili che allungano ogni fermo oltre il necessario

Macchine che invecchiano prima del tempo per mancanza di manutenzione programmata

benefits

Multi-brand technical support that prevents downtime and stress

Fewer stoppages, fewer emergencies, fewer hidden costs

Preventive maintenance catches problems before they become breakdowns. Prevention always costs less than an emergency in time, in materials and in stress.

Faster interventions from people who already know your equipment

GMDE maps the client's equipment before the contract begins. When you call, no time is wasted explaining the environment: the team intervenes directly on the problem.

Machines that last longer

Original spare parts, periodic checks and scheduled maintenance extend the working life of equipment, delaying replacement investment and maintaining performance over time.

Stable imaging quality over time

A well-maintained CTP produces consistent plates. Less process drift, less variability in output quality, fewer corrections needed at press makeready.

More autonomous and competent operators

The training included in the service reduces usage errors and increases the team's ability to handle routine situations independently, without opening a ticket for every minor issue.

A single partner for the entire equipment fleet

CTP systems, processors, roller units, punching and bending machines: one point of contact for all technical needs, with a complete overview of the entire plant and a full history of every intervention

Prepress, Newspapers and Industrial Printing

STEC

A printing centre specialised in newspaper production, focused on increasing production capacity while maintaining high-quality standards. The company needed to upgrade its printing press with advanced automation and control systems to manage new publishing contracts, reduce waste, and optimise production efficiency without compromising print quality.

-30% Reduction in print waste and increased production efficiency of the Goss Uniliner press

Prepress, Pharmaceutical Packaging and Industrial Printing

Grafibox Sud

A historic company specialised in high-quality printing and pharmaceutical packaging, with a strong focus on technological innovation and production continuity. The company needed to modernise its prepress equipment with an advanced CTP solution capable of improving efficiency, imaging quality, and operational reliability while reducing costs and machine downtime.

-40% Reduction in machine downtime and increased operational efficiency across the entire prepress department