Durante le pause questo sito risparmia energia:
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L'innovazione non si ferma mai.
Neanche quando lo schermo si spegne.

Meno consumo, più visione.
Il risparmio energetico è il nostro futuro.

Una pausa consapevole:
schermi spenti, menti accese.

GMDE logo
Product Expert Systems for Technical Assistance
Your support team knows every product. The expert system helps them respond in seconds

With GMDE, you implement expert product systems that centralize technical knowledge and make it available in real time to support staff. Faster diagnoses, fewer escalations, fewer errors, and more customers finding solutions at first contact.

Your support team knows every product. The expert system helps them respond in seconds
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100+

Clienti

300+

Progetti

25-30 MIO

Asset archiviati

5-6 MIO

Prodotti gestiti

30+

Lingue

Problem Solution

Our solution

Structured, searchable technical knowledge available in real time

The Product Expert System centralizes manuals, procedures, resolved cases, and technical know-how within a single intelligent platform. Technicians simply search for information, and the system provides the most relevant answer, tailored to the specific product and issue being addressed.

 

Knowledge base strutturata

Knowledge base strutturata

Tutta la documentazione tecnica, le procedure e i casi risolti in un unico sistema ricercabile per prodotto, componente o sintomo.

Ricerca contestuale avanzata

Ricerca contestuale avanzata

Il tecnico descrive il problema e il sistema suggerisce le soluzioni più pertinenti, filtrando per prodotto, versione e tipologia di guasto.

Integrazione con i dati di prodotto

Integrazione con i dati di prodotto

Il sistema esperto si connette al PIM per avere sempre le informazioni aggiornate su ogni prodotto, variante e componente.

Aggiornamento continuo della knowledge base

Aggiornamento continuo della knowledge base

Ogni caso risolto può essere capitalizzato e reso disponibile per i casi futuri, arricchendo il patrimonio di conoscenza nel tempo.

The problem we know well

Technical knowledge exists, but it is fragmented, difficult to access, and often concentrated in the people who are unavailable when needed most

Manuals are stored in non-searchable PDFs. Senior technicians are constantly interrupted by junior colleagues seeking support. Solutions to recurring issues are rarely captured and reused effectively. And when an experienced technician leaves the company, years of valuable knowledge often leave with them.

 

Tempi di risoluzione lunghi perché trovare l'informazione giusta richiede troppo.

Tempi di risoluzione lunghi perché trovare l'informazione giusta richiede troppo.

Escalation continue verso i tecnici più esperti per problemi già risolti in passato.

Escalation continue verso i tecnici più esperti per problemi già risolti in passato.

Assistenza di qualità variabile a seconda di chi risponde.

Assistenza di qualità variabile a seconda di chi risponde.

Patrimonio di conoscenza tecnica non strutturato e non trasferibile.

Patrimonio di conoscenza tecnica non strutturato e non trasferibile.

benefits
Benefits

Faster resolution times at first contact

Technicians can immediately find the right solution without searching through scattered documents or interrupting more experienced colleagues.

Consistent and measurable service quality

Support quality no longer depends on the experience of a single technician. The system ensures the same level of accuracy and effectiveness across every case.

Fewer escalations, fewer interruptions

Recurring issues can be resolved independently, reducing the workload on senior technicians and allowing them to focus on more complex challenges.

Technical knowledge that never gets lost

Company know-how is structured, stored, and made transferable—independent of individual employees and available whenever it is needed.

Faster onboarding for new technicians

A structured expert system shortens training times by giving new team members immediate access to the knowledge they need to work effectively.

Insights to improve products and processes

Frequently reported issues and recurring problems become valuable insights that can be used to improve products, optimize processes, and strengthen team training.

success stories

Companies
that chose GMDE

Industry-Manufacturing

Scame Parre

A historic Italian company specialising in components and systems for electrical installations, with an international presence across more than 80 countries. The company needed to centralise product information within a single integrated digital ecosystem, improving data quality, real-time updates, and operational efficiency to support global growth and continuous innovation.

-50% Reduction in the time required to update product information across digital channels.
LIGHTING & INTERIOR DESIGN

Album

An Italian company specialising in creative design lighting systems, with products entirely handcrafted in Italy and exported worldwide. The challenge was to build a centralised repository for product data and digital assets — capable of feeding catalogue, price list, website and e-commerce from a single source of truth, managed by a lean internal team.

50% Reduction in time to produce catalogues, price lists and marketing materials.
FOOD

Fratelli Carli

A historic Italian food brand with a strong omnichannel presence across mail-order sales, retail stores, web channels, and international markets. The company needed to centralise digital assets, editorial workflows, and marketing campaigns, improving collaboration between departments, production efficiency, and content management across every touchpoint.

-45% Reduction in the time required to manage and produce marketing materials.